Refund Policy – Empireo Wear

OVERVIEW

At Empireo Wear, each product is made to order with care. Due to the custom nature of our items, we have a limited return policy. This Refund Policy outlines the circumstances under which returns or refunds may be approved.

By placing an order with us, you agree to the terms below.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives misprinted, damaged, or defective, we will gladly offer a replacement or full refund. To be eligible:

• You must contact us within 30 days of receiving the product.

• Please include a clear photo of the issue and your order number.

Once reviewed, we will process your replacement or refund at no cost to you.

📩 Contact: empireowear@gmail.com

WRONG ITEM OR SIZE RECEIVED

If you received the wrong item, size, or design, please notify us within 30 days of delivery with:

• A photo of the item received

• Your order number

• Description of the issue

We’ll make it right—either by sending a replacement or issuing a full refund.

RETURNS & EXCHANGES

Because our products are made on demand, we do not accept returns or exchanges for:

• Buyer’s remorse

• Wrong size ordered by the customer

• Items that are used or washed

Please refer to our size chart before ordering. If you’re unsure, feel free to reach out—we’re here to help.

CANCELLATIONS

Orders can only be canceled within 1 hour of purchase. After that, production begins automatically and we cannot cancel your order.

LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery time, check your tracking info first. If it seems lost or stuck in transit:

• Contact us at empireowear@gmail.com

• We’ll investigate and offer a resolution on a case-by-case basis.

If the package is marked as delivered but you did not receive it, please check with neighbors or your local courier before contacting us.

RETURNED TO SENDER

If your package is returned to us due to an incorrect address, we will contact you. You may be required to pay additional shipping to resend the item.

QUESTIONS

For all refund or return inquiries, please reach out to us at:
📧 empireowear@gmail.com