Shipping Policy – Empireo Wear

OVERVIEW

At Empireo Wear, we strive to deliver high-quality products in a timely and reliable manner. This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of orders placed through our store.

By placing an order with us, you agree to the terms outlined below.

ORDER PROCESSING

All orders are processed within 2 to 5 business days. Processing times may vary during peak seasons or promotional periods. Once your order is processed, it is handed over to our logistics partners for shipment.

Please note: Orders are not shipped or delivered on weekends or holidays.

SHIPPING TIMES

Estimated shipping times vary depending on your location:

• United States: 3–7 business days

• Canada: 5–10 business days

• Europe: 5–10 business days

• Australia & New Zealand: 7–12 business days

• Rest of the world: 10–20 business days

These are estimated timeframes and may be affected by factors beyond our control (e.g. customs delays, courier disruptions, local holidays).

SHIPPING RATES

Shipping charges are calculated and displayed at checkout. In some cases, we may offer free shipping promotions.

TRACKING INFORMATION

Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your shipment at any time via https://www.17track.net/en.

If you do not receive a tracking number within 7 days of placing your order, please contact us at empireowear@gmail.com.

LOST OR DELAYED PACKAGES

If your package is delayed, please check the tracking number first. If your order appears to be lost or hasn't arrived within the estimated time window, contact us and we will investigate the issue. We are not liable for shipments marked as “Delivered” by the carrier.

WRONG ADDRESS DISCLAIMER

Please ensure all shipping information is accurate at the time of purchase. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, we will contact you to arrange reshipment. Additional fees may apply.

CUSTOMS & DUTIES

International orders may be subject to customs fees, duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

QUESTIONS

If you have any questions about shipping or need assistance, please contact us at empireowear@gmail.com.